24/7 multilingual support for private customers SIG is the energy supplier for canton of Geneva. They support over 500’000 citizens on a daily basis and offer a wide range of services (electricity, solar, water, fibre optics, sustainable mobility, gas, etc.). With such a rich catalogue, customer service requests are numerous and the service must be […]
Services Industriels de Genève Read More »
Supporting change of line 17 Since February 2024, work on the future tramway has prevented the buses on line 17 from serving the Port-Franc / Lausanne-Flon section. Deeplink has created a bespoke chatbot to help users adapt to the changes on this line. Powered by artificial intelligence, the assistant can check whether a route is
Avec Vous – Lausanne public transport Read More »
The arrival of ChatGPT has been breathtaking and has seen a worldwide popularisation of generative artificial intelligence. Nevertheless, beyond this craze, how much can we trust the answers produced by AI? Following an ICT Journal exchange with Yannick Chavanne on this subject, we decided to delve a little deeper into the subject of generative AI
Hallucinations in generative AI: a little-known subject Read More »
Storyteller for “Avec-Vous” of the tl Following the reopening of the Grand-Pont after a year of works, Transports publics lausannois announced a new bus network for 2023. We created an interactive microsite to help users through this change. To mark the occasion, Deeplink launched an “AI Storyteller”: turning the usual website codes on their head,
Avec Vous – Lausanne public transport Read More »
This article was automatically translated. Read the original in french. Since Artificial Intelligence (AI) became popular ten years ago, everyone is debating the place of AI with respect to that of humans. The questions range from the simple automation of certain tasks to catastrophic scenarios of the alienation of the human race. Since the arrival
Without humans, artificial intelligence is dead Read More »
We’re happy to release a new version of our beloved Beetle. As of today, our chatbots detect the users’ language automatically, and switches to it (if it is part of the supported idioms). This means that if a user loads the chatbot in French, but actually asks a question in English, the conversation will continue
Beetle 2.4.1: Language Detection Read More »
Since its release two months ago, not a day goes by without talking about the ChatGPT phenomenon. Who hasn’t “played” with this hyper-powerful chatbot, which seems to have the answer to everything? The success is global, as the artificial intelligence is amazing. However, behind this success lies a fundamental question: what use will ChatGPT have
What is the purpose of ChatGPT? Read More »
This article was automatically translated. Read the original in french. Since OpenAI launched its latest GPT chat baby on 30 November 2022, not a day goes by without seeing a post or article about the “phenomenon” that has managed to have a million users in 5 days. And since then, not a day goes by
The ChatGPT (Open AI) phenomenon Read More »
We’re excited to bring you the integration of ChatGPT into our chatbot platform. Thanks to a simple action call, you can provide an answer to your customers that comes from the AI engine of OpenAI. This can be very useful when you own bot doesn’t have a foreseen answer on a new or unrecognised topic:
Beetle 2.4.0: ChatGPT Read More »
Hello, As the end of the year approaches and our product has grown, it seemed appropriate to take stock and launch our first Deeplink newsletter. Don’t panic, no spam, just an episodic email to keep in touch and inform you about the evolutions of our solution. Enjoy your reading, and have a great holiday season!
Product News – December 2022 Read More »
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