Transports Lausannois

The Transports lausannois (TL) has reached a major milestone with the launch of its new AI-based chatbot. The goal was clear: to better respond to thousands of requests while making the service simpler and faster for users. Today, that goal has been achieved.

This new tool has streamlined communication, lightened the customer service workload, and improved the daily experience of passengers. A successful project that shows that innovation can really make a difference.