100% swiss · secure · sustainable
AI Service Desk
AI handles the quantity – your team handles the value.
24/7
Support Availability
-80%
Recurring tickets handled by AI
< 3s
Average response time
Data from Switzerland
THE PROBLEM
Why the service desk in under pressure
🔁
80% of tickets are repetitive
Status, procedure, reset, basic information—questions that overshadow the real emergencies.
🌙
Your team stops, but the requests don’t
Weekends, nights, peak periods—human support can’t cover everything all the time.
⏱️
The client doesn’t wait anymore
A ticket that isn’t resolved within a few minutes leads to a follow-up, a phone call, and mounting frustration.
🥱
Your employees are burning out on low-value work
By spending their time answering the same questions, they no longer have the energy for the complex cases that really matter.
What the AI Service Desk Does for You
Instant Answers to Common Questions
AI handles simple requests in real time—such as status updates, procedures, and product information—without involving the team.
Smart Knowledge base
Your operators can instantly find the right procedure, the right document, and the right answer.
Automatic Ticket Creation
Emails, photos, incoming messages—AI converts them into structured support tickets, without any manual data entry.
Multilingual Support
Ensure equitable access to information, regardless of your customers’ language.
Translation
HOW IT WORKS
From Message to Resolved Ticket
Each step is handled by the right tool, continuously.
The customer contacts
Email, photos, messages—via any channel. The AI instantly receives and analyzes content, attachments, and embedded media.
The AI structures and creates the ticket
It extracts key information, categorizes the request, and automatically generates a complete, context-rich ticket. No manual data entry is required.
Simple requests are resolved automatically
The AI chatbot answers frequently asked questions in real time, 24/7, based on your internal documents and procedures—without involving the team.
Complex cases are assigned to the appropriate team
AI automatically routes tickets based on their type and priority—with the full context already provided to the agent.
Your employees focus on what matters
The internal GPT gives them instant access to procedures and records. The responses are standardized, reliable, and ready to send.
Your customer data never leaves Switzerland
Unlike tools based across the Atlantic, Deeplink hosts all your data on Swiss servers. Compliance with the nLPD and GDPR is guaranteed, without compromising performance.
Swiss hosting
B Corp Certified
Swiss made software
ISO 27’001 in progress
Shared successes
When collaboration pays off
PUBLIC TRANSPORTATION
Lausanne Public Transportation
• +800 conversations in less than a month
• Over 80% customer satisfaction
• Quick and organized access to past tickets
Ready to transform your service desk?
Deployment tailored to service desk requirements, guaranteed compliance, and support from start to finish.
Included Tools
Each AI Tool is available separately or as part of the complete Public Administration bundle
AI for All Industries
The versatile Deeplink solution is suitable for all sectors, from private companies to public services, where data confidentiality is a top priority. The platform can be customized for many other industries where automating repetitive tasks and streamlining processes are critical.
Discover how Deeplink can transform and streamline your daily routine, saving you up to 30% of the time you spend on administrative tasks.
Contact our team, we’d love to get to know you.