This week, it’s all about the action! We are bringing a new feature, labelled “actions“, which allows you to trigger actions in the dialogue. The first action is changing language in a dialogue, meaning you can detect someone is speaking another language and respond directly in his or her idioma. The second is sending a card via email (as content or attachement). What’s fun, is that the cards can contain variables, that is answers from earlier in the conversation.
We’ve also brought some adjustments to the custom monitoring, and the ordering of elements in dropdowns.