Lausanne Aquatique
An AI solution to help you focus on sports
Managing an organization with several thousand members also means dealing with hundreds of repetitive tasks: practice schedules, class registrations, membership fees, closures during school breaks, administrative paperwork…
For a team whose mission is to support athletes, from 3-year-olds to elite competitors, this administrative workload represents a real cost in terms of time and energy.
To address these challenges, Deeplink developed a custom AI solution for Lausanne Aquatique. Four tools, one goal: to free up time for the people who keep the club running.
- Members Chatbot: Answers questions 24/7 without involving the team.
- Internal GPT: For the club’s management and administrative team.
- Minutes Generator: Automatically converts meetings into structured minutes.
- Translation: Facilitates communication within the club, which is open to everyone, in a multilingual environment.
This AI solution supports the general public, members, and internal teams, particularly administrative staff.
| Date | 2026 |
| Solution | AI Solution for Sports Organizations |
| Domain | Sport & Association |
| Objectif | Reduce administrative burdens so that teams can focus on supporting members |
“The integration of this chatbot is part of our ongoing commitment to improving the experience for our members. It guides them clearly and efficiently through our wide range of multisport offerings, while allowing our administrative teams to focus on higher-value tasks by reducing repetitive work, a win-win situation. We are also particularly proud to be collaborating with an innovative local company, based in the same region as ours.”
Benjamin Stasiulis
Director, Lausanne Aquatique
Key points:
- +340 conversations in less than a month
- Over 80% customer satisfaction
- Reduction in phone calls