Travel Chatbot and Support Assistant for TL Lausanne Public Transport (TL) faces numerous challenges every day. Between recurring questions from passengers, pressure on support teams, and technical glitches – in their case, a system migration that suddenly rendered years of historical data inaccessible – customer service is often the first to bear the brunt of
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AI in Service of Critical Thinking The Tech Trial organized by Empowerment Foundation is a unique educational competition: students aged 13 to 19 present fictional cases before a jury on major ethical issues in the digital world. The program brings together teachers, volunteer lawyers, and foundation staff, and operates in a bilingual setting, involving both
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An AI chatbot for curious visitors DYN Group wanted to improve the visitor experience on its website by making it easier to access information: many prospective customers had questions about the services offered but couldn’t always find clear answers quickly, which led to phone calls and hindered engagement. The solution? Implement an intelligent chatbot directly
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