Transports Lausannois
The support team’s new internal GPT
Transports publics lausannois (TL) faced an unexpected problem when switching to their new ticket tracking system: access to old exchanges was limited and searching became so complicated that it was almost unusable. For the support team, however, this data was essential for providing quick and accurate responses.
The solution? Recreate a comprehensive knowledge base from old tickets, now accessible via an internal GPT.
This new tool helps the team easily find useful information without wasting time. It’s a simple, practical use case where AI helps make work more fluid.
| Date | 2025 |
| Solution | Internal GPT |
| Field | Public transport |
| Objective | Ensure the support team continuous access to old tickets |
“The collaboration between the Deeplink and TL teams went very well. A climate of trust enabled us to achieve a customized result that perfectly met our teams’ expectations.”
Alexandre Joye
SAP BC Administrator, Transports publics de la région lausannoise SA
Key points:
- Quick and structured access to old tickets
- Ability to query tickets
- Solution proposals based on support experience