A Comprehensive AI Solution for the Morges Regional Police Department

Citizen chatbot, internal assistant, and reporting tools for a police department in the Canton of Vaud

The Morges Regional Police (PRM) sought to bring its officers closer to the public and break down the traditional barriers between the institution and citizens. To support them in this effort, we designed and deployed a custom AI solution centered around four tools:

  • Néo, the multilingual citizen chatbot, a 24/7 point of contact.
  • An internal assistant dedicated to supporting police officers.
  • Automatic report generation based on their templates.
  • Easier access to the PRM’s knowledge base for officers.

Fully powered by the PRM’s own data and models, this solution ensures complete control over information.
The result: a significant reduction in the administrative burden on officers, who can now focus on what matters most, fieldwork and human interaction.

Date2023
SolutionAI police Solution
Domain Public services
ObjectiveReduce the administrative burden

Key points

  • 24/7 assistance in 9 languages
  • 40 topics covered
  • Proximity to citizens
  • Administrative facilitation

The Néo citizen chatbot is publicly available on the Morges Regional Police website: