A Comprehensive AI Solution for the Morges Regional Police Department
Citizen chatbot, internal assistant, and reporting tools for a police department in the Canton of Vaud
The Morges Regional Police (PRM) sought to bring its officers closer to the public and break down the traditional barriers between the institution and citizens. To support them in this effort, we designed and deployed a custom AI solution centered around four tools:
- Néo, the multilingual citizen chatbot, a 24/7 point of contact.
- An internal assistant dedicated to supporting police officers.
- Trinity, the automatic generation of police reports and incident reports based on PRM templates.
- Easier access to the PRM’s knowledge base for officers.
Results: Figures provided by the Morges Regional Police to the daily newspaper 24 heures on October 6, 2026. Administrative tasks can account for 40 to 50 percent of officers’ work time. The project’s initial goal was a 10 percent reduction in this type of activity, and according to Commander David Stauffer, the observed impact exceeds that target. Filling out a police report used to take up to thirty or forty-five minutes, depending on the complexity of the incident. That time has now been cut in half, or even more.
| Date | 2023 |
| Solution | AI police Solution |
| Domain | Public services |
| Objective | Reduce the administrative burden |

Key points
- 24/7 assistance in 9 languages
- 40 topics covered
- Proximity to citizens
- Administrative facilitation
In the News
24 heures, October 6, 2026: “In Morges, AI Helps Write Police Reports,” by Chloé Din.
The Néo citizen chatbot is publicly available on the Morges Regional Police website: See the Néo chatbot online